ITIL® 4 Direct Plan and Improve (DPI) – Claire Agutter | buch7 – Der soziale Buchhandel
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Autor/in: Claire Agutter
Autor/in: Claire Agutter

ITIL® 4 Direct Plan and Improve (DPI)

Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification

ITIL® 4 Direct, Plan and Improve
If you've achieved your ITIL® 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, supporting those involved in directing or planning based on strategy and continual improvement - a must-have skillset practitioners should seek beyond Foundation level.
DPI is the only one of the ITIL 4 advanced level courses that leads to both Managing Professional (MP) and Strategic Leader (SL) status. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills needed to improve themselves and their organisation by way of effective strategic direction and delivering continual improvement.An excellent supplement to any training course
ITIL® 4 Direct, Plan and Improve (DPI) - Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification is a study guide designed to help students pass the ITIL® 4 Direct, Plan and Improve module.
The majority of this book is based on the AXELOS ITIL® 4: Direct, Plan and Improve publication and the associated DPI Strategist syllabus. It provides students with the information they need to pass the DPI exam, and help them become a successful practitioner.
Suitable for existing ITIL v3 experts, ITIL 4 Managing Professional (MP) students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles, the book covers:Key concepts:Scope, key principles and methods;
The role of governance, risk and compliance;
Continual improvement;
Organisational change management;
Measurement and reporting;
Value streams and practices; and
Exam preparation.

A useful tool throughout your career
In addition to being an essential study aid, the author - a seasoned ITSM professional - also provides additional guidance throughout the book which you can lean on once your training and exam are over. The book includes her own practical experience from which she gives advice and points to think about along the way so that you can refer back to this book for years to come - long after you've passed your exam.The essential link between your ITIL qualification and the real world - buy this book today!
ITIL® is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.

Taschenbuch 02/2021
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Benachrichtigung

Autoreninformationen

Claire Agutter is a service management trainer, consultant and author. In 2017 and 2018 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 thought leadership award. Claire is the host of the popular ITSM Crowd hangouts, and Chief Architect for VeriSM. Claire is the director of ITSM Zone, which provides online IT service management training, and Scopism, a content and consulting organisation.

Produktdetails

EAN / 13-stellige ISBN 978-1787782822
10-stellige ISBN 1787782824
Verlag ITGP
Sprache Englisch
Editionsform Hardcover / Softcover / Karten
Einbandart Taschenbuch
Erscheinungsdatum 25. Februar 2021
Seitenzahl 206
Beilage Paperback
Format (L×B×H) 21,6cm × 14,0cm × 1,1cm
Gewicht 266g
Warengruppe des Lieferanten Naturwissenschaften - Informatik, EDV
Mehrwertsteuer 7% (im angegebenen Preis enthalten)
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