Business English

Autoreninformationen

Lisa Förster ist ausgebildete Übersetzerin und Dolmetscherin für Englisch und Französisch. In ihrem Übersetzungs- und Sprachtrainingsbüro arbeitet sie mit einem Team aus qualifizierten Übersetzern und Dolmetschern zusammen. Außerdem bietet sie Fachsprachenkurse zu Business English an.

Inhaltsverzeichnis

Teil 1: E-mails in English
An E-mail's Anatomy

- Subject Lines That Work
- Common Salutations and Openings
- Ending an E-mail
- Signatures and Disclaimers
- E-mail Techniques: about CC and BCC A Reader-friendly Approach

- When to Use E-mail and When Not?
- Structuring the Information
- Formal or Informal?
- Netiquette Guidelines
- How to Deal with AttachmentsCommon Business Situations

- Requesting Information or Favours
- Hotel or Conference Enquiries
- Giving Enquiries
- Change of Address
- Appointments
- Invitations
- Sending Agendas and Minutes
- Refusing a Request
- Complaints
- Apologies
- Congratulations and Season's Greetings
- Thanks
- Payments and Reminders
- Making Offers
- Delivery and Incoterms
- Numbers and Currency Symbols Practical Reference

- Useful Vocabulary and Key Terms
- Abbreviations and Acronyms
- E-mail Features Teil 2: Phone Calls in English
Getting Started and Ending a Conversation

- Calling according to plan
- After the greeting
- I beg your pardon?
- Connecting people
- Answering the phone
- Ending a conversation Typical Situations and How To Deal with Them

- Taking and leaving messages
- Appointments
- Telephone spelling
- Taking down names and numbers
- Electronic addresses
- Answering machine and voice mail
- Mobile telephones Special Situations

- Conference calls
- International trade
- Sales and finances
- Travel enquiries
- A job interview by telephone Practical Reference

- Intercultural communication
- Pronunciation
- Telecommunications terminology
- Key terms: the company
- Telephone sources on the Internet
- Country codes and dialling codes for well-known cities Teil 3: Presentations in English
Preparation

- Developing an international viewpoint
- Preparing yourself, the person
- Putting yourself in your audience's shoes
- Organising facilities
- Your presentation structure
- How to prepare good slides Greetings and introductions

- What to say when you enter
- Introducing your presentation well
- Introduction components
- Dealing with handouts
- Taking care of technical problems Main section: skills and techniques

- Using your voice well
- Making transitions
- Explaining slides and diagrammes
- Business English terms
- Dealing with questions
- Handling interruptions and disturbances Ending your presentation

- Making a good finish
- Ending components
- Saying goodbyeUseful examples

- Basic outline  non-specific content
- Product presentation Teil 4: Meetings in English
Preparing a meeting

- Inviting people to a meeting
- Making meeting arrangements
- Rescheduling, cancelling or confirming a meeting
- Making the agenda
- Hands-on organisation Arriving at the meeting

- Arriving in reception
- Introducing oneself and others
- Small talk
- Setting up the meeting room Conducting a meeting

- Opening the meeting
- Guiding the discussion
- Bringing about a decision
- Closing the meetingThe meeting itself

- Roles at a meeting
- Active participation and asking for more informatio
- Expressing agreement and disagreement
- Making suggestions and having your say
- Enquiring and resolving misunderstandings
- Diplomacy and politeness
- What to do in case of language problems
- VotingAfter the meeting

- Making the minutes
- Following up the meeting Special types of meetings

- Meetings with customers
- Negotiations
- Briefing and brainstorming
- Jours fixes and kick-offs
- Telephone conferences
- Literature Teil 5: Negotiations in English
Negotiating skills

- Preparation and planning
- Getting acquainted
- Opening phase
- Main phase
- Agreement phase
- Asking questions
- The art of listening
- When things get tough
- Tables, graphs or charts
- Telephone negotiatingCross-cultural negotiations

- Relation orientation
- Sociolinguistic influences
- Negotiating internationally
- Local negotiation techniques
- Strategic negotiating frameworkCountry-specific negotiating

- Introduction
- China
- Czech Republic
- France
- India
- Italy
- Japan
- Netherlands
- Poland
- Russia
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